Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we've missed a casino worth covering? This page explains how to reach the Casino Sites team and what happens once you do.
Email Us Directly
The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days. If your enquiry is urgent — for example, a factual error on a live page — say so in the subject line and we'll prioritise it.
A short description of what you're writing about helps us route your message to the right person faster, whether that's a content query, a licensing question, or feedback on the site itself.
What We Can Help With
- Casino and bonus questions — If you want clarification on how a welcome offer works, wagering requirements, or why a site does or doesn't appear on our rankings, ask us directly.
- Corrections — Bonus terms, licensing details and payment options at online casinos change often. If you notice something on gambrinusny.com that looks out of date, let us know and we'll look into it.
- Suggestions for coverage — If you'd like us to review a newer casino, a specific payment method, or a topic like withdrawal times or mobile play, tell us what's missing.
- Responsible gambling concerns — If gambling has become a worry for you or someone close to you, mention it in your message. We can point you toward self-exclusion programmes, deposit and time limit tools, and support organisations, but for immediate help we'd always recommend reaching out to your state's gambling support helpline or the National Council on Problem Gambling first.
- Partnerships and editorial enquiries — If you represent a licensed casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
What We Can't Do From This Page
We're a review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity, or access your player account at any of the sites listed on gambrinusny.com. For those issues, contact the casino's own customer support team directly — most offer live chat or email support through their platform, and their terms page will list the correct channel.
Similarly, we can't offer legal advice on whether online gambling is permitted where you live. Rules vary by state, and eligibility also depends on being of legal gambling age and physically located within a state that permits real-money online play. If you're unsure, check with your state's gaming regulator before signing up anywhere.
How Your Message Is Handled
Every message is read by a real person on our editorial team, not an automated system. We aim to respond within two working days, though this can stretch during busier periods. If your question relates to something we've already covered in detail — for example our page on non-GamStop casino options — we may point you there alongside a direct reply.
Before You Write In
A few things are worth checking first, since they cover the most common questions we receive:
- Bonus terms — including wagering requirements, game restrictions, expiry dates and maximum withdrawal caps — are set by each casino, not by us. Always read the full terms on the operator's own site before claiming an offer.
- RTP (Return to Player) figures are long-term statistical averages published by game developers. They describe expected performance over millions of spins, not what will happen in any single session.
- Licensing matters. A casino regulated by a recognised authority is expected to meet standards around fund security, fair game testing and dispute handling. If you're ever unsure whether a site is licensed, that's a reasonable thing to ask us about.
Get in Touch
Whether it's a quick question or detailed feedback on our rankings, we'd rather hear from you than have you guess. Email us at [email protected] and we'll get back to you as soon as we can.